IT

Following are some jobs digital workers have been trained to perform within IT:

• Software Installation

  • Automating the software request and approval process.
  • Downloading licensed software.
  • Installing approved software on designated servers and user machines.

• Application testing

  • Initial application performance testing.
  • Collection user feedback ratings.
  • Reporting.

• Ongoing Server Application Monitoring

  • Daily monitoring of server performance.
  • Automating email notifications of server issues outside of pre-established parameters.
  • Reporting of server performance.

• File Management

  • Batch processing.
  • Synchronizing, deleting, and emptying folders.

• Identity Access Management

  • Automating user profiles and setup (including network, operating system, applications, databases, remote access)
  • Processing new and emergency user requests.
  • Managing password reset process.
  • Termination processing.

• Security Monitoring

  • Technical threat and vulnerability management.
  • Incident registration and reporting.
  • First level incident resolution.

• Event Management

  • Event monitoring.
  • Event reporting.
  • First level incident resolution.

• Help Desk Management

  • Request processing and logging.
  • Automated responses to frequently asked questions.
  • Automated execution of pre-approved tasks.

• Automated Reporting

  • Creation of standard management reports.
  • Distribution of selected reports to various user groups.
  • Variance calculations and reporting vs. pan data including basic explanation information.

• IT policy and training

  • Automation of policy distribution.
  • Tracking of IT training completion and scores.